Now I must disclose that I did not eat there tonight and that my parents asked me to write a review about this restaurant since they are not very good with computers yet are so adamant that I write this because of their poor experience. I have eaten a couple of times at Kawawa myself however it is at the bottom of my list when it comes to AYCE sushi, so I myself can attest to how lacking the quality of food is here plus the service is something you would compare to what you would receive if you were being served by your worst enemy. As a family we always go to our regular haunt of Kingsway Sushi anytime we go for AYCE. Sure the food is not of the highest quality however for an AYCE japanese restaurant it is one of the better ones around.
So here is what my parents gave to me to write. They were with a large group for a gathering. My parents were invited by my mom's co-worker. They were seated together as the other tables were already full. They had mentioned that the restaurant was quite busy, but they did comment on how they didn't understand why? More on this later. Now at Kawawa, you have to write your order down on an order form, much like Tomokazu on Broadway. My parents tell me that when they got their order in, they were then moved to join another table from their group to make a table of 8 (joining a table of 6). A server or a manager (Kelvin) comes over to them and says something like you have ordered too much for the amount of people. I have to cut the order because this is too much food for you. Now I know my parents, they cannot order too much food. My family which includes me and my brother who are two bigger guys who can eat, have never been told at Kingsway Sushi that you order too much food. My parents were in SHOCK that this person would come over and say they ordered too much food for how many people they are. My mom in fact does not eat sushi and is the type to order a bowl of rice, and my father does not eat many raw items, which are usually the bigger ticket items during the dinner menu at these places and I would understand if they limit those items. Once the food came, there were many dishes missing, instead of cutting the portion size they cut out certain items completely. Upon asking where the missing dishes were, they were told that they must first finish the food they brought them, only then will they receive the other items. Now at this point I'm pretty pissed as my mom recaps it for me, as a part time food blogger I don't understand why a place that is supposed to be in the business of AYCE how they can do this plus do it during dinner time where they charge more money for things my parents don't even eat. They also complained that the quality of food was quite lacking compared to Kingsway Sushi (The only place my parents can compare to).
My dad said in Filipino "I don't understand why this place was packed, the food wasn't good, everything was lacking quality, even the mango pudding had no taste and was hard like they put flour in it." I explained "maybe it was for fathers day".
I have eaten here before, twice. Not by choice, but other people's decisions. With what my parents have told me tonight about their experience. I don't think I'll ever go back.